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Terms of Services

Services Definition

We provide solutions which specially tailored to meet customer needs, including:

  • Website / Desktop Application
    Geographic Information System
    Accounting Software
    Business Solutions Software
    Custom-made Software
  • Accessories
    Company’s logo
    Banner
    Flash Intro
    Presentation
    Custom-made

Website / Desktop Application is developed using the whole Software Development Life Cycle, including planning, implementing, and testing. These continuous steps are applied to produce more maintainable, testable, flexible, and reusable software.

In planning process, the necessary information about product and your company will be collected to define customer’s requirements. This process includes analyzing software architecture and designing database relational scheme.
In Implementing, the application is developed based on customer’s requirements. This process including designing the interface and programming the software.
Next, the software is being tested to meet the whole quality management (will be more described in “Testing and Training”)

Customer has full rights on using the product that ordered.

Customer Agreements
Advanced Payment

Customer agrees to pay in advance the agreed payment. Aliya Soft decides how many percent the advanced of the full payment is.

Rest Payment

Customer agrees to pay the rest of the agreed payment minus the advanced. The rest is paid at the time when the order is delivered. We deliver the order right after passing the quality testing (as referred to “Testing and Training”).

Additional Cost

Customer agrees to bear additional cost in case of:
*Customer requests additional requirements in the middle of construction
*Customer requests shorter deadline in the middle of construction
*Customer requests changes in the specification accepted
*Customer requests extra time for training outside what stated in “Testing and Training”

Testing and Training

We provide free training for each product. Training might be in type of manual book or presentation directly to the customer. Which type of training is decided by Aliya Soft. The presentation training is a one-day training that will be held after a product delivery.

After Sales Services

After sales services starts at the time when the activation email is sent to the customer’s email.
The services end one month after the starting date.

Product Warranty

Product warranty is valid until one month from the date when customer receives and approves the ordered product.

Point

Bonus Point is a point that is given to the customer each time they do transaction. The point is calculated by:
1. One point for each USD 5 transaction,
2. Point can be used to get the discount for your next order, with terms:
a. 10 points will get 1% discount
b. Maximum using point for each order is 10%
3. This special offer valid until December 31, 2011

General

Both parties shall not take any dispute to court, unless exhaustive attempts have failed to reach a peaceful settlement.
Matters not yet regulated in this Terms of Services will be stipulated later. This Terms of Services will be re-improved accordingly, if mistakes or error are later found. Aliya Soft reserves the right to change without notice this Terms of Services and other guidelines or rules posted on the website from time to time at its sole discretion. The most current version of the Terms of Services can be reviewed on the Aliya Soft’s Website.

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